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Mac Question - De File — LiveJournal
Does Collecting Make You Feel Dirty?
cbertsch
cbertsch
Mac Question
I can't get my Mail program to open at work. It was working fine. Then I started to get this error message:

I'm not sure what this means. My hard drive has nearly 66 gigabytes of free space. My home folder contains 18.73 gigabytes, but seems to be working without a hitch with the rest of my applications. Has anyone out there experienced this problem before?

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Comments
leela_cat From: leela_cat Date: October 5th, 2006 05:03 pm (UTC) (LINK TO SPECIFIC ENTRY)
I don't know that much about Macs, but I've seen a similar problem on Windows machines.

Probably, somewhere in the bowels of your settings (either for email or for your computer itself) is a place which sets a maximum size on your home directory. Your home directory has now reached that maximum size.

Since I haven't a clue where that setting is on your computer, the simplest thing is to move files out of your home directory temporarily (maybe created a directory called "homeBackup" or something equally findable).

Then, when you've got things working again, check with folks who know about Macs and see if there's anyway to increase the maximum size of that directory.
cbertsch From: cbertsch Date: October 5th, 2006 06:03 pm (UTC) (LINK TO SPECIFIC ENTRY)
Thanks! I tried that, but to no avail. Luckily, my next commenter had the brains to do what I can never remember to do, which is to find the help online. I'm in the process of seeing whether the advice he found will work.
leela_cat From: leela_cat Date: October 5th, 2006 08:20 pm (UTC) (LINK TO SPECIFIC ENTRY)
I had a feeling it wasn't that simple. Good luck.
cbertsch From: cbertsch Date: October 5th, 2006 08:22 pm (UTC) (LINK TO SPECIFIC ENTRY)
I appreciate the thought. A lot.
amackey84 From: amackey84 Date: October 5th, 2006 05:41 pm (UTC) (LINK TO SPECIFIC ENTRY)

Try this

From the mac support discussion boards:

This indicates a problem with the Envelope Index file for the Tiger Mail.app.

With the Mail.app quit and using the Finder, go to Home > Library > Mail > Envelope Index.

Move the Envelope Index file to the Desktop.

Afterwards, copy the Mail folder and place the copy on the Desktop for backup purposes.

Launch Mail and you will be prompted to import all mailboxes located in the Mail folder at Home > Library > Mail.

Select OK and allow the import process to complete. This isn't really importing anything but is replacing the Envelope Index file and re-indexing all mailboxes.

This should resolve the problem and if so, you can delete the copy of the Mail folder and the old Envelope Index file from the Desktop
cbertsch From: cbertsch Date: October 5th, 2006 08:07 pm (UTC) (LINK TO SPECIFIC ENTRY)

Re: Try this

Thanks so much. I wish I could remember to try that route when I need help. I'm so grateful for you saving me the time. It's in the process of reimporting my messages now. So far, so good.
amackey84 From: amackey84 Date: October 6th, 2006 02:30 am (UTC) (LINK TO SPECIFIC ENTRY)

Re: Try this

No worries. It didn't take that long. Just a few good searches on apple's support page.
Glad I could help. I figure, being a mac user as well, we're all in this together.
cbertsch From: cbertsch Date: October 6th, 2006 05:50 am (UTC) (LINK TO SPECIFIC ENTRY)

Re: Try this

I sure appreciate the thought. It worked fine, BTW.
From: ellisonrex Date: October 6th, 2006 03:51 am (UTC) (LINK TO SPECIFIC ENTRY)
It's a Mac...what did you expect?
cbertsch From: cbertsch Date: October 6th, 2006 05:49 am (UTC) (LINK TO SPECIFIC ENTRY)
What I usually expect, which is a computer and operating system that, despite their sometimes maddening quirks, are easier to use and maintain -- I haven't had a Mac virus since 1997 -- than Windows machines, though typically more expensive. My previous commenter found the fix on an Apple help forum and all is well once more. But to each her or his own.
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